Point of sales system – or POS as they’re more commonly called – are the beating hearts of a restaurant’s operation Modern POS systems are complicated tools, you’ll use them to take and track customer orders, send information to your kitchen team and process credit card payments. Point of sale setups also come in a variety of styles and formats, perfect for food trucks through to fine dining.
What advanced features can a restaurant POS offer
All POS systems will allow you to take orders from your customers and process their payments, but most offer a range of extra features and functions that you might not realize. Here are some of the advanced features that modern restaurant point of sales systems can offer your business:
- Inventory and menu management
- Table / floor management
- Online ordering options
- Manage in house delivery services
- Manage customer loyalty program and gift cards
- Staff payroll
- Manage staff schedules
How to choose a POS for a restaurant
Before signing on the dotted line, here are some important items to consider when choosing the POS setup for your business.
Credit card processing
Some POS systems will act as your payment processor, while others allow you to connect to an independent card processing company. If you’re already using an external processor check that your POS tool can support them. If you choose a POS that acts as your processor expect them to charge something like 2-3% per customer check, as well as a fixed fee in the range of 10-20 cents per order.
POS systems come in all manner of shapes and sizes. There are versions suited to food trucks through to systems that allow customers to order online or using an in store kiosk. Some systems let your staff take orders directly at the table using their smartphones.
Data and analytics
Knowledge is power! A solid point of sale tool will offer you advanced reporting tools that can give you an insight into how your business is running Absolutely ask any potential POS provider for a demonstration of their tool, and a walkthrough of the various reports their tools can offer. This could make or break your restaurant.
Costs, schedules and cancellation
Price is probably top of your list when it comes to choosing a POS. The costs can be more complicated than the headline number though, so do your digging into those numbers. Some providers allow you to pay for their hardware on a monthly basis, rather all in one for example.
Also be sure to ask about the contract length you will need to commit to, and how does cancellation work? Can you walk away at any time, or are you required to give a notice period before switching out to a new system.
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